General Terms and Conditions of Sale

General Terms and Conditions of Sale

The holder of all rights on the website www.shopgamma.com is Tea Make Up, a mail or internet retail trade and makeup service (the “Tea Make Up Craft”). Tea Make Up Crafts through this site provides a sales service through its service – Glam Ma webshop online shopping system ‘(‘ Webshop ‘). By using the Webshop service and all associated sites and services on the www.shopglamma.com domain, it is considered that consumers are at all times aware of and fully understand and accept these Terms of Sale. These Terms shall apply to the rights and obligations arising from the purchase of products or services through the Application, and the rights and obligations arising from the conclusion of the Distance Selling Agreement (hereinafter: the Agreement) between the consumer as the end customer and the Application shall be considered an integral part of such Agreement.

The provider of internet sales via Webshop is “Tea Make Up”, a crafts shop for mail order or internet and makeup services, Koparska 35, 52100 Pula, OIB: 98082775270, MB: 97551627

Users are advised to read these Terms before purchasing and to check them regularly to ensure they are aware of all your rights and obligations. the possible consequences resulting from such changes. These changes take effect by posting on these websites.

Tea Make Up Craft reserves the right to discontinue the service and change the content as well as other subpage services that are an integral part of Webshop at any time without prior notice and will not be responsible for any possible consequences resulting from such changes. These changes take effect by posting on these websites.

Tea make Up Craft reserves the right to change, restrict or discontinue the provision of the Application at any time without prior notice, including in part or may completely restrict access to and provide certain services to users who violate the terms of these Terms and General Terms of Use.

Use of the Webshop Services is authorized solely for adults. The use and use of the Webshop by children or minors is not permitted and parents and / or guardians are obliged to take care of this, otherwise they assume all rights and obligations arising from such use, and Tea Make Up Craft is not responsible for any consequences of such use.

Tea make Up Crafts disclaims all responsibility for its accuracy and / or completeness all information and content provided at www.shopglamma.com. Tea Make Up Crafts reserves the right to make mistakes in the description and image of the product.

Service description, terms and conditions

Tea Make Up Craft offers online sale of cosmetic products to consumers in the Republic of Croatia, EU, USA and all other countries of the world. ‘ Consumers have the opportunity to view the currently available products posted on www.shopglamma.com

The role of the Tea Make Up Craft is to: *order the products to the consumer after payment is received in full,
*deliver to the consumer’s address or otherwise, if agreed between the retailer and the consumer, verify that the delivery service has delivered the product to the consumer and inform the retailer of any tracking tracking code
* ensure that the consumer is entitled to a refund for the paid product within 14 days

Consumers are strictly prohibited from:
* Publishing, posting and sharing content that violates existing Croatian and / or international laws, content that is offensive, vulgar, threatening, racist or chauvinistic and harmful in any other way
* Publishing, sending, and sharing information that the consumer knows or suspects to be fraudulent and could be harmful to other users
* Misrepresentation, that is, representation on behalf of another natural or legal person
*Manipulating identifiers to cover the origin of content published or transmitted through portal services – Publish, submit, and share copyrighted content
*presenting details of the collaboration with Tea Make Up Craft in public
*posting, sending and sharing consumer unwanted content without their consent or solicitation or through fraud

Consciously posting, sending and sharing content containing viruses or similar computer files or programs designed to destroy or restrict the operation of any computer software and / or hardware and telecommunications equipment
*the collection, storage and disclosure of personal information of other visitors’ consumers

Tea Make Up Crafts reserves the right to take legal action in the event that the consumer works and acts to the detriment of the reputation and honor of Tea Make Up Crafts

1. – Registration and ordering

Minors are prohibited from using the websites and Webshop to order. If Tea Make Up Crafts detects a minor registered consumer, they will suspend their account immediately.
The Registered User agrees that purchases made through the Webshop for ordering are made by selecting the products and services available on the basis of the image and the basic product description. Product images are for illustrative purposes only and do not always necessarily correspond to the products that are actually available.

To purchase, select the item variations (optional), the number of pieces and then click “Add to Cart”. Continue shopping by opening the cart itself and clicking on the “Go to checkout” button.

The user submits their information and verifies its accuracy. The user selects the Next button and selects the payment method and delivery method. Delivery Methods: Send via Post Office.

2. Cancellation or modification of an approved order

If consumers do not make an order payment, they have the right to cancel the approved order and to terminate the Service and Purchase Agreement for the order within 14 days from the date of the order approval – conclusion of the Agreement.

Every consumer order undergoes an approval process. In order to protect consumers, all products ordered are checked for availability and availability. If all products meet the requirements for ordering (availability), the consumer order will be approved. At that point, the Purchase and Service Agreement enters into force and each party retains its rights and obligations under the Agreement.

In an approved order, consumers may request that additional products be added to the order. With the new order price, consumers must agree in writing. If Tea Make Up Craft subsequently determines that a condition of one of the ordered products has changed (to the order status: “Approved”, “Under processing” ‘), it will immediately notify the consumer and offer a replacement for another product, or a refund differences in funds for an unavailable product.

If it is found that no product can be ordered from the order and a replacement product cannot be found, Tea Make Up Craft will refund the full amount paid to the consumer. ‘ Tea Make Up Craft pays particular attention to first-time buyers who verify this personal information in order to prevent fraudulent orders and possible fraud to the detriment of consumers who have never made an order. Such cases of attempted fraud will be immediately forwarded to the competent state institutions.

3. Order statuses and prices

Every consumer order undergoes an approval process. In order to protect consumers, all products ordered are checked for availability and availability. If all products meet the requirements for ordering (availability), the consumer order will be approved. At that point, the Purchase and Service Agreement enters into force and each party retains its rights and obligations under the Agreement.

Order Status Interpreter:

Pending – The customer who places the order receives a “Pending” status
Approved – The order was approved to the user and payment information was sent Rejected – The order has been declined and the reason for rejecting the order is sent to the user by e-mail
In progress – Payment has been received for an approved customer order and documentation is being prepared for its implementation
Executed – An order that was successfully executed and an invoice sent to the user and goods ordered

Product prices are in HRK and USD and do not include VAT because Tea Make Up craft is not in the VAT system. Tea Make Up Crafts may determine certain discounts on Webshop purchases (through discount coupons) that may apply for a specific period of time. Product prices are subject to change until the order is approved.

By confirming the Purchase and Service Agreement, customers complete the purchase process. The cost of shipping and the additional cost of purchased products is included in the final price of the order, which the customer pays into the invoice:

-Payment by debit and credit cards (Mastercard, Maestro, Visa, banks on the giro account of Tea Make Up Crafts
– Paying for online payment services (paypal)

5. Eligibility for Refund – Delay in Delivery

The consumer is obliged to report a delay in delivery upon the expiration of the 20th day from the day when he received the confirmation that the order was sent if he does not receive the order. If the buyer has not declared the delay in delivery within 30 days from the day of sending the confirmation, Tea Make Up Crafts will consider that the consumer has received the product, and he will not appreciate the complaints in the delivery of the product. Delay in delivery is reported exclusively in writing to the e-mail address info@shopglamma.com.

If the consumer does not pick up the shipment at the post office or customs, the package is returned to Tea Make Up. If a non-received product returns to Tea ‘Make Up Craft, the consumer is entitled to a refund for that product minus the return postage price.

6. Unilateral Termination – 14 days after delivery

The consumer can return the product to the retailer without any reason within 14 days from the date of delivery of the product to the consumer. All possible costs of the return shall be borne by the consumer. Returned product must be unused and in its original packaging. The consumer is entitled to a refund or to send a new product after the retailer receives the package.

The consumer is obliged to return the product to the merchant if he wishes to obtain the right to a refund. In order for the consumer to exercise the right to unilaterally terminate the Agreement, he must inform Tea make Up Craft about his decision to unilaterally terminate the Contract before the deadline, by unambiguous statement sent by mail (to Tea Make Up Craft, Koparska 35, 52100 Pula), or by e-mail at info.shopglamma.com, in which he will state his name, address, telephone, fax or e-mail address, and may use the aforementioned written form to terminate the Agreement unilaterally.
Registered consumers have the right to request the deactivation of their accounts in writing without paying additional costs.

7. Complaints and replacements

After completing the justified complaint, it is primarily the consumer who chooses how it will be resolved. Tea Make Up Craft is always on the consumer’s side in cases of complaint and represents the interests of consumers and will take all necessary steps and remedies for the consumer to obtain a refund or exchange for another product.

Tea Make Up Craft advises customers on complaints and performs a complete complaint process to the seller on behalf of the buyer. Tea Make Up Crafts is committed to getting the most out of the customer by relying on the knowledge, online shopping rules, experience and reputation among the sellers.

8.Material defects

The disadvantage is:
– if the item does not have the required properties for its regular use
– if the item does not have the required special
-purpose properties for which the buyer is acquiring it, which was known to or required to be known to the seller,
– if the thing does not have the characteristics and qualities that are explicitly or tacitly contracted or prescribed
-when the seller has submitted an item that is not the same as the sample or model, unless the sample or model is shown for informational purposes only,
– if the item does not have properties that otherwise exist with other items of the same type and which the buyer could reasonably expect according to the nature of the item, especially taking into account the public statements of the sellers, manufacturers and their representatives about the properties of the item (commercials, tagging things, etc.)

Disadvantages for which the merchant is not responsible:
– The merchant is not responsible for defects if at the time of the conclusion of the contract they were known to the buyer or could not remain unknown to the buyer,
– It is considered that they could not remain unknown to the buyer those deficiencies that a caring person with the average knowledge and experience of a person of the same occupation and profession as the buyer could easily notice in the usual inspection of things
-the provision of paragraph 2 of this Article shall not apply to contracts concluded by a natural person as a buyer outside his economic or professional activity with a natural or legal person acting as a seller in the course of his economic or professional activity (consumer contract),
– But the seller is also responsible for defects that the buyer could easily notice if he stated that the item had no defects or that the item had certain features or characteristics.

9. Data protection

Tea Make Up Craft undertakes to respect the anonymity and privacy of users of the Application and will use and process the information solely for the purpose and purpose specified in these Terms. Tea Make Up Crafts may collect personal information of the consumer, such as name, address, OIB, telephone number or e-mail address only if the consumer voluntarily submits it to Tea Make Up Crafts.

Tea Make Up Crafts will use the information provided solely for the purpose of fulfilling its contractual obligations and to provide better insight and understanding of individual needs, habits and requirements of consumers, as well as to further develop and provide better quality of all services of Tea Make Up Crafts. Tea Make Up Craft collects, processes and publishes consumer information relating to how Webshop is used without disclosing consumer identity and / or personal information that enables it to disclose consumer identity.

Tea Make Up Craft collects and records information about a consumer’s Internet ProtocolAddress or computer location for system administration, troubleshooting, confirmation of content downloads, or enhancement of technical aspects of an Internet service. Tea Make Up Crafts will automatically record information about Webshop usage habits by consumers, among other things, and a log file of visits to specific pages and / or content. Such information will be used by Tea Make Up Crafts solely for the purpose of improving their service and adapting and individualizing promotional activities according to the needs of individual consumers.

10. – Communication with consumers

By registering and purchasing you agree that Tea Make Up ‘s Crafts for the purpose of promoting the service and products may notify you by email of changes or additions to the site, discounts, promotions, products or changes in the way of providing the service. The consumer may revoke the said consent at any time.

 

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